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Account

  • Your account information includes your Name and Email Address.
  • A unique license key is provided for your account. Support may need this key to assist you.
  • You can manage your account settings, including logging out, from the Account Screen accessed by clicking your user bubble in the top right of Davinci.
Keep your License Key private. Do not let others access your License Key

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Your Subscription

  • Your current Subscription tier and renewal date are displayed in the Account Screen.
  • You can update your payment method or change your Subscription from the Account Screen.
  • When subscribing, you will be charged for the first month of the Subscription. The Davinci Subscription will renew each month and the same payment method will be charged.

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Credits

Credits are used for automated operations within Davinci, such as generating new Model Objects with Davinci, asking and answering questions with Davinci, and uploading files to the Project. There are two types of Credits:

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Subscription Credits

  • Subscription Credits are included with your Davinci Subscription. These Credits are refilled on your billing date, whether monthly or annual, up to the total provided by your plan.
  • For example, if your plan provides 20,000 Credits every month, and you used 15,000 Credits last month, you will be refilled back to 20,000 Credits on your next billing date.
  • Subscription Credits are always used first. Because they are included in your plan, we will always use your Subscription Credits before any other source.
  • Subscription Credits cannot be purchased separately from a Subscription Plan.
Subscription Credits do not roll over between billing periods

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Credit Wallet

The Credit Wallet holds Credits that are purchased from the Credit Shop. The Credit Wallet differs from Subscription Credits in a few key ways:
  • Credits in the Credit Wallet do not expire.
  • The Credit Wallet balance is only used after all other sources of Credits are exhausted.
  • Credits can be purchased for the Credit Wallet at any time in the Account Screen.

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Billing

Billing will occur each period on the billing date. This date is listed on the Account Screen in Davinci. It can also be accessed in your Stripe Customer Portal
If support is needed for your account, contact us at: support@celedonsolutions.com